Our website prices include United Kingdom VAT (tax). If your delivery address is outside the United Kingdom, now including the EU, then United Kingdom VAT, currently set at 20%, will be removed during the checkout process. You will have the opportunity to view the value of your order without VAT before finalising your order.
Please note if you are ordering from outside the United Kingdom, now including the EU, and that in the instance that your order is returned to us undelivered or refused without the import duties having been paid then the return import duties and return delivery charges will be removed from your refund. Also please note your order is likely to be charged customs or import duties by your country. If your parcel is chargeable then it is up to the person receiving the parcel to cover these costs. You will be expected to comply with all laws and regulations of the country in which you are receiving the goods. Customs policies and costs vary widely from country to country, so you should contact your local customs office for further information.
Please note customs offices in some countries require the importer to provide a particular form of identification before releasing a parcel, once again we suggest you contact your local customs office for further information. Customs policies and import duty information is readily available on-line.
When returning products from outside the UK, now including the EU, please ensure that the "RETURNED ITEM" box is ticked on the Customs/ Postage form or you will be charged duty by UK customs for importing goods into the UK. The package will not be processed through Customs until this charge is paid, and if not paid the package will be returned to you. Unfortunately Fly London cannot pay this duty on behalf of customers. The cost of returning items to Fly London is the customers responsibility.
